Terms of service
Terms of Service
1. About Us
This website is operated by Lunatikshop LLC ("Lunatik," "we," "us," or "our"), a limited liability company registered in New Mexico, United States. By accessing or using our website (the "Site") or purchasing any product through it, you agree to be bound by these Terms of Service.
2. Eligibility
You must be at least 18 years old, or the age of majority in your jurisdiction, to make a purchase on this Site. By placing an order, you represent that you meet this requirement.
3. Products
All products are handcrafted using genuine natural gemstones. Because each stone is natural, color, pattern, and clarity may vary slightly from the photos shown on the Site — this is a normal characteristic of authentic gemstones, not a defect.
We reserve the right to limit the quantities of any product, discontinue products, or modify descriptions and pricing at any time without prior notice.
4. Pricing and Payment
All prices are listed in USD unless otherwise indicated by your selected market/currency. We reserve the right to change prices at any time before an order is confirmed. Payment is processed securely through Shopify Payments and other supported payment methods at checkout.
5. Orders and Order Acceptance
Receipt of an order confirmation does not guarantee acceptance of your order. We reserve the right to cancel or refuse any order for reasons including, but not limited to, product availability, errors in pricing or product information, or suspected fraudulent activity.
6. Shipping
Shipping timelines and costs are described in our Shipping Policy. Risk of loss and title for products purchased pass to you upon delivery to the carrier.
7. Returns and Refunds
Our return and refund terms are described in our Refund Policy. If you are purchasing from within the European Union or United Kingdom, you may have additional statutory withdrawal rights, described in that same policy.
8. Intellectual Property
All content on this Site — including but not limited to text, graphics, logos, images, product photography, and the "Lunatik" name and brand elements — is the property of Lunatikshop LLC or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use this content without our prior written consent.
9. User Conduct
You agree not to use the Site for any unlawful purpose, to attempt unauthorized access to our systems, or to interfere with the proper functioning of the Site.
10. Limitation of Liability
To the fullest extent permitted by law, Lunatikshop LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or products purchased through it. Our total liability for any claim shall not exceed the amount you paid for the product giving rise to the claim.
11. Governing Law
These Terms are governed by the laws of the State of New Mexico, United States, without regard to conflict of law principles, except where mandatory consumer protection laws of your country of residence provide otherwise.
12. Changes to These Terms
We may update these Terms from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Site after changes constitutes acceptance of the revised Terms.
13. Contact
Questions about these Terms can be sent to info@lunatikshop.com.